The Art of the Skip Level Meeting
By Scott Boulton
One of the more effective tools that manager can employ is the use of a skip level meeting. Simply put, a skip level meeting is one where a manager’s manager meets with employees to discuss department concerns, obstacles, opportunities for improvement, etc. with a focus on maintaining and/or improving overall communication. For example, let’s say you have a Manager of Customer Service with 12 direct reports and this manager reports to a Director of Operations. A skip level would involve the Director of Operations meeting with the 12 direct reports of the Manager of Customer Service, without the Manager of Customer Service being present, in effect, “skipping” a level over them.
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